Frequently Asked Questions

Overview
1. What is SYW RELAY?
2. What locations and malls are currently supported on SYW RELAY?
3. How does a Member find out if SYW RELAY is available in his/her area?
4. What is the Maps feature?


Browsing and Ordering
5. What if a Member cannot find a particular item in the mall’s assortment?
6. What if an item ordered by the Member is not available in the mall?
7. How can a Member place an order on SYW RELAY?
8. What if a Member wants to return or exchange an item?


Order Fulfillment
9. How can a Member receive his/her purchase?
10. What is the SYW RELAY Station, and where is it located in the mall?
11. How is SYW RELAY different from the mall’s same-day delivery service?
12. How much is same-day delivery?
13. Who will deliver the items to the Member’s delivery address?
14. Can a Member track his/her delivery?


1. What is SYW RELAY?
Shop Your Way RELAY lets you shop the mall from the comfort of your mobile phone. Simply search and browse your favorite stores wherever you are - shop from your couch; shop on your commute; or shop while you get a pedicure right at the mall! Shop Your Way RELAY lets you mall however you like, whenever you like. Our team takes orders on specific items or general requests, and works to locate, purchase and deliver the items same-day to your home or office. A Member can browse and search products from every store in the app, purchase items from multiple stores using a single shopping cart, and get same-day pickup (where available) or delivery.


2. What locations and malls are currently supported on SYW RELAY?
Shop Your Way RELAY is currently available at Woodfield Mall-Schaumburg-IL,Oakbrook Center-Oak Brook-IL,Aventura Mall-Aventura-FL,Dadeland Mall-Kendall-FL and Galleria Mall-Fort Lauderdale-FL. We are actively working on bringing more malls to your phone.


3. How does a Member find out if SYW RELAY is available in his/her area?
A Member can search the directory of malls currently supported by entering his/her city and state, zip code or mall name on the home screen following the login process.


4. What is the Maps feature?
The “Map” icon on the home screen of SYW RELAY provides step-by-step directions on navigating from one store to another. The navigation instructions on screen may also be delivered by voice

Map Relay 1 Map Relay 2